GENERAL TERMS AND CONDITIONS (GTC) OF BR BEAUTY GMBH

1. SCOPE

BR Beauty GmbH (FN 525994 x), Spiegelgasse 8/5, 1010 Vienna (hereinafter also “we”, “our” and/or “BEAUTY EMBASSY”) concludes contracts with its customers exclusively on the basis of the following General Terms and Conditions (GTC) in the version valid at the time of the order. These GTC also apply to future contractual relationships with the customer, even if they are not expressly agreed again. Conflicting or deviating contractual provisions of the customer, in particular the customer’s own terms and conditions, shall not apply, even if they are not expressly rejected or if BEAUTY EMBASSY concludes contracts or renders deliveries without reservation with knowledge of conflicting or deviating conditions of the customer. BEAUTY EMBASSY may amend the GTC at any time and without prior notice; in such cases, the amended GTC shall apply to orders and contracts concluded after the change. The GTC can be saved and printed by the customer.

2. CONTRACTING PARTIES

2.1. The provider and contracting party of the customer as well as the media owner is

BR Beauty GmbH, FN 525994 x (“BEAUTY EMBASSY”)
https://www.beauty-embassy.at
Spiegelgasse 8/5,
1010 Vienna
Austria
Phone: +43 (0) 1 512 29 20
Email: office@beauty-embassy.at
VAT ID: ATU75130608
Business activity: Cosmetics, retail of cosmetic products

2.2. The customer expressly declares to use the website www.beauty-embassy.at only within the scope of its intended use. Misuse of the website, such as unauthorized manipulations, incorrect provision of data, unauthorized provision of third-party data, etc., shall lead to claims for damages by BEAUTY EMBASSY against the customer for the damage arising from such misuse.

3. APPOINTMENT SCHEDULING AND CONCLUSION OF CONTRACT – TREATMENTS

3.1. Appointments for BEAUTY EMBASSY services can be made in person on site, by phone, email, or via the website. To book an appointment, the customer must provide all requested information (in particular name, address, telephone number and email address) completely and accurately. A binding booking for a service appointment is only effected upon confirmation by BEAUTY EMBASSY.

3.2. The presentation of services and products as well as service descriptions (each on the website, in the salon, in brochures and/or other advertising materials) do not constitute a legally binding offer by BEAUTY EMBASSY, but merely an invitation to submit an offer by the customer (invitatio ad offerandum). BEAUTY EMBASSY may reject the customer’s offers, including appointment requests, at any time and without stating reasons.

3.3. BEAUTY EMBASSY is entitled to request a deposit from the customer for a service and to make the appointment confirmation dependent on receipt of this deposit.

3.4. Cancellation:
The customer may cancel a confirmed appointment free of charge up to 24 hours before the appointment by notifying BEAUTY EMBASSY in person, by telephone or by email. If the appointment is not canceled or not canceled in time, or if the customer does not appear on time for the appointment, BEAUTY EMBASSY is entitled to charge a cancellation fee of 50% of the agreed services, but at least EUR 100, provided BEAUTY EMBASSY is unable to allocate the appointment to another customer.

3.5. Treatment time begins when the customer enters the treatment room. If the customer arrives late for an appointment, BEAUTY EMBASSY is entitled to charge the full amount of the agreed service even if the service has to be shortened due to the delay. The customer is not entitled to make up for the time missed due to their delay or to reduce the price of the service.

3.6. If BEAUTY EMBASSY cannot keep an appointment, the customer will be informed immediately, provided that the stored contact details allow timely contact. In this case, BEAUTY EMBASSY is entitled to cancel the appointment at short notice, withdraw from the contract, or arrange a new appointment together with the customer.

4. PRICES AND PAYMENT TERMS

4.1. All prices include statutory taxes. Subject to typographical errors and offer and price changes, all prices for the provision of services and the purchase of products are based on the current price lists available in the salon or accessible online.

4.2. New price lists automatically replace all previous ones and apply from the time they are published in the salon or online.

4.3. Invoices are due immediately after completion of the treatment or upon purchase of products and may be paid in cash, by credit card, debit card or by voucher. BEAUTY EMBASSY is entitled at any time to refuse electronic payments, e.g., due to a system failure, and to require cash payment instead.

4.4. A series of services, such as a “5-session package”, must be paid in full in advance. The agreed services are not transferable to third parties.

4.5. Reimbursement of services paid in advance (vouchers, packages) is not possible.

5. CUSTOMER OBLIGATIONS

5.1. The customer is obliged to inform BEAUTY EMBASSY before the start of treatment of all relevant health restrictions, physical complaints, allergies, or medications that must be considered during the performance of the services or could impair them.

5.2. The customer will also answer relevant questions and complete consent and medical history forms fully and correctly.

5.3. Instructions from staff must be observed. If health problems arise during the treatment, the customer must inform us immediately.

5.4. If the customer fails to provide corresponding information to BEAUTY EMBASSY, liability for any resulting damage to the customer is excluded.

6. LIABILITY

6.1. With the exception of personal injury, the liability of BEAUTY EMBASSY is limited to gross negligence and intent. BEAUTY EMBASSY is therefore not liable, in particular, for damage to the customer’s property that may arise from slight negligence during the provision of services, such as soiling of the customer’s clothing or jewelry.

6.2. BEAUTY EMBASSY assumes no liability for items or clothing left in the cloakroom.

7. MISCELLANEOUS

7.1. Amendments or additions to these GTC must be in writing. This also applies to any waiver of the written form requirement.

7.2. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose.

7.3. Austrian law applies. Where permissible, the registered office of BEAUTY EMBASSY shall be the exclusive place of jurisdiction for disputes arising from this contract.

ADDITIONAL PROVISIONS FOR ONLINE PURCHASE OF PRODUCTS

The following provisions apply in addition to purchases of products via the BEAUTY EMBASSY website. In the event of any conflict between these provisions and the general provisions above, these additional provisions shall take precedence for online purchases.

8. CONCLUSION OF CONTRACT – ONLINE

8.1. The presentation of products in our shop does not constitute a legally binding offer, but merely an invitation to the customer to submit an offer (invitatio ad offerandum).

8.2. By clicking the “Order with obligation to pay” button, the customer submits a binding offer to purchase the products in the shopping cart subject to these General Terms and Conditions. Confirmation of receipt of the order by BEAUTY EMBASSY is generated automatically immediately after receipt of the order and does not constitute acceptance of the offer. BEAUTY EMBASSY is entitled to reject offers without stating reasons. BEAUTY EMBASSY is also not liable for the availability of goods in this context. Any consideration/payments already made by the customer will be refunded without delay, at the latest within 30 days.

8.3. The contract between the customer and BEAUTY EMBASSY is only validly concluded by an express declaration of acceptance (“order confirmation”) or by dispatch of the ordered goods.

8.4. The customer is solely responsible for providing all data required for the order completely and correctly. BEAUTY EMBASSY assumes no liability for incomplete or incorrect information. The customer can view and verify the data in summarized form using the “Review order”/“control window” before completing the ordering process. If costs are incurred by BEAUTY EMBASSY due to incomplete and/or incorrect information, in particular costs for reshipment, these shall be borne by the customer, and BEAUTY EMBASSY is entitled to debit these costs directly via the payment service provider.

8.5. If the information on the website and/or the order confirmation contains typing or printing errors, or if technical transmission errors underlie the display and determination of product or service prices in the online sales offer, BEAUTY EMBASSY is entitled to contest the contract. In the context of contestation, BEAUTY EMBASSY must prove the error to the customer. Payments already made by the customer will in this case be refunded without delay, at the latest within 30 days. Further statutory rights of contestation remain unaffected.

9. PLACE OF PERFORMANCE, DELIVERY AND TRANSFER OF RISK

9.1. The place of performance is the registered office of BEAUTY EMBASSY.

9.2. For shipments within Austria and the European Union, the flat-rate shipping costs stated in the customer’s offer at the time of the order apply, which are clearly communicated to the customer in advance on the website and in the shopping cart. The shipping costs are to be paid by the customer, unless a free delivery is expressly offered on the website by BEAUTY EMBASSY and agreed in the order confirmation. The prices stated are final prices, i.e., they include the applicable statutory VAT and other price components.

9.3. The risk of loss or damage to the goods passes to the customer as soon as the goods are delivered to the customer or to a third party designated by the customer who is not the carrier. If the customer is not a consumer within the meaning of Section 1 of the Austrian Consumer Protection Act (KSchG), the risk of loss or damage to the goods passes upon handover to the carrier. If the customer has concluded the transport contract themselves without using an option proposed by BEAUTY EMBASSY, the risk shall in any case pass upon handing over the goods to the carrier.

9.4. Delivery is made to the address provided by the customer, unless otherwise agreed.

9.5. Unless otherwise agreed, delivery by BEAUTY EMBASSY shall be made no later than 30 days after conclusion of the contract.

9.6. Delivery may be delayed in individual cases due to force majeure or other impairing circumstances. Events equivalent to force majeure include, in particular, strikes, lockouts, official interventions, non-culpable delivery or transport bottlenecks, non-culpable operational disruptions (e.g., due to fire, water and machine damage), energy and raw material shortages and all other obstacles which, on an objective basis, were not culpably caused by BEAUTY EMBASSY. The beginning and end of such impediments will be communicated to the customer without delay. If the temporary performance obstacle lasts for more than four weeks after the conclusion of the contract or the longer delivery period indicated on the website at the time of the customer’s order, the customer is entitled to withdraw from the order. Further claims, in particular for damages, do not exist.

9.7. If delivery to the customer is not possible, for example because the customer cannot be found at the delivery address provided or the delivery address is invalid, the customer shall bear the costs of the unsuccessful delivery and any further deliveries.

9.8. Title to the delivered products is expressly reserved until full payment (including taxes and shipping costs) by the customer.

10. INVOICING AND PAYMENT

10.1. Payment is made by the customer via one of the electronic payment methods offered on the BEAUTY EMBASSY website. BEAUTY EMBASSY may restrict or modify the selection of payment methods at any time.

10.2. A payment is deemed made only when BEAUTY EMBASSY can fully and irrevocably dispose of the amount. In the event of late payment, BEAUTY EMBASSY is entitled to charge interest at a rate of 5% p.a., as well as reminder and collection costs (in particular attorney’s fees and court fees). For customers who are not consumers within the meaning of Section 1 KSchG, default interest of 12% is agreed.

10.3. Refunds of payments to the customer shall primarily be made via the original payment method used.

10.4. Invoices are sent by BEAUTY EMBASSY in electronic form to the customer’s email address. The customer is not entitled to receive an invoice in paper form.

11. RIGHT OF WITHDRAWAL INFORMATION

11.1. If the customer is a consumer within the meaning of Section 1 KSchG, the customer has the right to withdraw from this contract within fourteen days without giving reasons.

11.2. The withdrawal period is fourteen days from the day on which the customer or a third party named by the customer who is not the carrier has taken possession of the goods. In the case of several partial deliveries or goods within one order, the period begins upon receipt of the last item.

11.3. To exercise the right of withdrawal, the customer must inform BEAUTY EMBASSY by means of a clear declaration (e.g., letter, fax or email) of their decision to withdraw:

BR Beauty GmbH (“BEAUTY EMBASSY”)
Spiegelgasse 8/5,
1010 Vienna, Austria
Phone: +43 (0) 1 512 29 20
Email: office@beauty-embassy.at

11.4. To meet the withdrawal deadline, it is sufficient for the customer to send the notification of exercising the right of withdrawal before the withdrawal period has expired.

11.5. Consequences of withdrawal
If the customer withdraws from this contract, BEAUTY EMBASSY shall refund all payments received from the customer, including delivery costs (except for additional costs resulting from choosing a type of delivery other than the least expensive standard delivery offered), without undue delay and at the latest within 14 days from the day on which the notification of withdrawal is received. The refund will be made using the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise.

11.6. The goods must be returned or handed over to BEAUTY EMBASSY without delay and in any event no later than fourteen days from the day on which the customer notifies BEAUTY EMBASSY of the withdrawal. The deadline is met if the goods are sent before the expiry of the fourteen-day period.

11.7. The customer shall bear the direct cost of returning the goods.

11.8. The customer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

12. WARRANTY

12.1. The statutory warranty provisions apply. The warranty period is 2 years from handover (12 months for used goods). For entrepreneurs, the duty to notify defects pursuant to Section 377 of the Austrian Commercial Code (UGB) applies.

12.2. The goods should be inspected by the customer upon receipt where possible; obvious defects should be reported in writing within 14 days. Failure to do so may be considered contributory negligence.

12.3. If the goods are sent to BEAUTY EMBASSY for the assertion of warranty rights, acceptance of the goods by BEAUTY EMBASSY does not constitute recognition of warranty claims. In the event of a warranty claim, the customer is obliged to make the goods available to BEAUTY EMBASSY for inspection and remedy of the defect.

13. LIABILITY

13.1. BEAUTY EMBASSY shall pay damages or reimbursement of futile expenses only to the following extent:

• a) Liability in the event of intent: unlimited.
• b) In the event of gross negligence: towards entrepreneurs only for typical, foreseeable damage; towards consumers unlimited.
• c) Liability for slight negligence: excluded.
• d) In case of delay in performance: no liability for accidental loss if the damage would have occurred even with timely performance.

13.2. The limitations also apply to the personal liability of employees, representatives and vicarious agents of BEAUTY EMBASSY.

13.3. For damages resulting from injury to life, body or health and for claims under the Product Liability Act, the statutory provisions apply.

14. DATA PROTECTION

Information about our data processing and your rights can be found in our Privacy Policy.

15. PROHIBITION OF SET-OFF

The customer is only entitled to set off if their counterclaim has been established by a court or expressly acknowledged by BEAUTY EMBASSY.

16. FINAL PROVISIONS

16.1. This contract is governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules.

16.2. If the customer is not a consumer within the meaning of Section 1 KSchG, the court with subject-matter jurisdiction at the registered office of BEAUTY EMBASSY shall have exclusive jurisdiction.

16.3. Should individual provisions of these GTC be invalid or unenforceable, the validity of the remaining provisions shall not be affected.


Last updated: 18.10.2025